OUR PRIVACY COMMITMENT

PURPOSE OF THIS POLICY
As a boutique wine and spirits merchant with an international clientele, we set out here how we treat your personal information – with particular attention to payment security and the confidentiality of your contact details.

REGISTRATION DATA
When you open an account with us, we record your name, email address, and a hashed password. You are also invited to save preferred addresses and tasting preferences, to make future ordering effortless.

ORDER INFORMATION
At the point of purchase, we process your basket selection, invoicing and shipping addresses, applicable excise duties and VAT, delivery charges, and courier tracking. These are indispensable for fulfilling your order and administering any returns.

CARD PAYMENT SECURITY
Card details are handled by our payment partner through an encrypted TLS channel. We receive only a transaction status and a token – the full card number and CVV never reach our systems.

PROTECTING YOUR DATA
We maintain strict access controls, segregated environments, continual oversight, scheduled backups, and regular system patching. Internal access is limited to named roles and is recorded for audit.

DISCLOSURE TO THIRD PARTIES
Data may be shared with: delivery partners (for shipment), payment gateways (for authorisation), fraud screening services (for risk assessment), and technical providers (hosting and transactional communications) – only on a strict need-to-know basis.

COOKIES AND SESSION TOOLS
Essential cookies preserve your session, basket, and security. Non-essential cookies may be used for analytics or personalisation, subject to your choices where settings are offered.

DATA RETENTION
Transaction histories are kept for statutory periods and for the resolution of any claims. Technical logs are stored for short durations connected to security and maintenance.

CROSS-BORDER PROCESSING
Owing to our international logistics, hosting, and payment arrangements, your data may be processed in several countries. We apply contractual safeguards and transfer only essential information.

YOUR RIGHTS
Under data protection law, you may seek access, correction, restriction, objection, or erasure where applicable. Cookie controls are available via your browser or our site preferences, where provided.